Package com.thepluginpeople.jemhod.api

Interface ICustomerSatisfactionManager

public interface ICustomerSatisfactionManager
This manager is used by the JSD Version 2 template to create the customer satisfaction form (the five stars section) at the bottom of a notification.

Each start will open a html page form where the user can supply a comment to its feedback rating.

Author:
Fernando Boucquez

  • Field Summary

    Fields
    Modifier and Type
    Field
    Description
    static final int
    MAX_RATING
    The highest rating JSD allows.
    static final int
    MIN_RATING
    The lowest rating JSD allows.

  • Method Summary

    Modifier and Type
    Method
    Description
    String
    createLink(Integer rating)
    Creates a secure link to the feedback html page form.
    default int
    getMaxRating()
     
    default int
    getMinRating()
     
    boolean
    shouldShowCustomerSatisfactionQuestion(com.fasterxml.jackson.databind.JsonNode context)
    Evaluates if the user can provide a feedback to the current issue.

  • Field Details

  • Method Details

    • getMinRating

      default int getMinRating()
      Returns:
      The lowest rating JSD allows.

    • getMaxRating

      default int getMaxRating()
      Returns:
      The highest rating JSD allows.

    • shouldShowCustomerSatisfactionQuestion

      boolean shouldShowCustomerSatisfactionQuestion(com.fasterxml.jackson.databind.JsonNode context)
      Evaluates if the user can provide a feedback to the current issue.

      The feedback can be set if * The customer satisfaction is enabled in the notification ampping AND * The issue''s project is service desk AND * The issue has a resolution set (aka issue is closed)

      Parameters:
      context - the event context
      Returns:
      true if the html should show the satisfaction form.

    • createLink

      String createLink(Integer rating)
      Creates a secure link to the feedback html page form.

      Each link is customized for the current recipient and issue. This will make the body different between different recipients generating different emails and consuming more data/messages.

      Parameters:
      rating - the rating of the link
      Returns:
      the https url to the feedback form.